T&C's & Privacy Policy

erms and Conditions

General

We aim to dispatch all orders as quickly as possible Monday to Friday.Most orders placed before 10.00pm Monday to Friday are usually dispatched that day,however we do always ask to allow for 24 hours for dispatch during normal working hours or longer if needed should a product be out of stock or unavailable

Should after purchase any item be out of stock due to human or technical error,we will inform you as soon as possible with a back order date or offer an alternative or full refund if preferred.

Once purchases are dispatched it is in agreement from both purchaser and ourselves that the delivery service used is responsibility for delivery times and it is the responsibility of each purchaser to fully understand delivery procedures,it is the responsibility of our customer to choose the correct delivery method for their requirements

Mail normally as a guideline arrive within 1-4 working days,however please be aware that the royal mail do ask for as long as 15 working days for first class mail to be delivered after posting

It may be possible to submit a claim for compensation should the mail services fail to deliver within there guidelines set above

It is the responsibility of all customers to ensure that they are able to take delivery of purchases sent by mail order.

It is the full responsibility of all customer to provide us with the exact and correct delivery details as recommended by the Royal Mail,this includes correct building number and the full correct postcode..Failure to supply the correct address and shipping details will be deemed as a customer error where we cannot be held liable in anyway.

We cannot unfortunately put any alternate delivery instructions on parcels for security reasons,also we are not permitted to ask delivery drivers to telephone customers on arrival with their delivery.

We reserve the right to refund purchases prior to dispatch where we cannot 100% determine that a customer will be able to take deliver of their purchase safely or if we are unable to determine a correct accessible delivery address

We cant be held liable in anyway for delay in delivery resulting due to the mail/courier service used as we have no control over deliver once parcels are dispatched,especially in instances such as extreme weather conditions, flood, snow and ice whereby this would obstruct and/or delay parcels in transit

We use Royal Mail services for the majority of our parcel deliveries and follow there terms and conditions to the full as regards delivery procedure,for lost or delayed parcels then we and the purchaser must wait 15 working days in most U.K cases before making a claim for loss. The customer must contact us should there parcel not have arrived within a recommend time after dispatch,after The Royal Mail have made adequate enquiries and confirm mail loss or similar, we will either send a replacement if available or refund in full at the buyers request and choice but we will ask for an email statement,stating they have not received there purchase and have checked with there local sorting office to see if their parcel is awaiting redelivery instructions, failure to do this will not allow us to proceed with a claim for loss therefore unable to refund or replace the said lost parcel.

You may cancel your order at any time prior to dispatch by telephoning or emailing us. You can also cancel at any time after the product has been dispatched but no later than 7 days after receiving your order

You may return your order for a full refund of product price paid at purchase within 14 days of purchase providing the product has not be used and the product and packaging is returned in the same condition as purchased,refunds for returns exclude postal costs incurred.

Should you need to return a purchase then its important that you notify us first by email so that we can issue you a returns number so that your return can be dealt with as soon as possible,without a returns number this could cause a delay in processing returns

For returns please follow our returns procedure:-

1 Email us first for confirmation(please do not just send parcel back to us without first contacting us)a returns number will then be issued and returns address,this is essential

2 Once you have received your returns number then simply post back your parcel to the address provided

3 We strongly recommend you see a recorded or signed for service,we cannot be held responsible for parcel returned to us that are not trackable

4 We will refund all returns within an hour of return and all the correct contents and documentation

We try ensure that all prices on our website are accurate but errors may occur. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it.If you cancel and you have already paid for the goods, you will receive a full refund

The price match promise applies to prices compared against U.K based bona fide websites only.We will refund any price difference if an identical product is found to be cheaper and we are notified within 24 hours after purchases and supplied with the full URL of the cheaper product.The prices compared must include both normal standard selling price per single unit product price and first class delivery costs totalled together from both our site and the other site in question.Exclusions to this price match promise are competitors discounts,sales,voucher/coupon discounts or any other means of selling below there normal standard selling price of the product in question.Also excluded are auction websites or similair

You agree that email or telephone if needed may be used means of communication

It is the responsibility of each customer to provide the correct details at checkout upon ordering, that the credit or debit card you are using is your own and that there are sufficient funds to cover the cost of purchases ordered

We do endeavour to describe and use images as best as possible to each realated product,but does not accept liability for any errors,omissions,colour differences due to new fabrics being used,or monitor screen difference

Should you receive goods that you didn't order or are damaged upon delivery,we shall correct the error as soon as possible providing you notify us within 14 days of receiving your order by email or telephone,this does not at all affect your statutory rights

We reserve the right to change our terms and conditions at any time

Privacy Policy

This privacy policy sets out how The Tiny Toy Box uses and protects any information that you give The Tiny Toy Box when you use this website.

The Tiny Toy Box is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

The Tiny Toy Box may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect

We may collect the following information:

• Name and payment details

• Contact information including email address

• Demographic information such as postcode, preferences and interests

• Other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• To process your order and obtain payment

• Internal record keeping

• We may use the information to improve our products and services

• We will never contact you with unless transaction related or as requested by each customer

• We only keep essential and minimal personal data, we do not sell or pass on any private data

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Data aggregation, analytics and profile creation

We may analyse your browsing behaviour to draw inferences and create profiles about your personal preferences and behaviours. We may then use such information for the purposes described below;

Behavioural advertising and cross platform targeting

(a) Served by us

We may use your information (including profile data) to serve you with advertising, which is relevant to you, on our websites and the websites of third parties.

(b) Served by third parties on our websites

Advertisers or other third parties using our website may also engage in behavioural advertising and use cookies and web beacons in the manner described above. We do not control these advertisers or other parties' use of cookies or web beacons or what they do with the information they collect.

(c) Served by third parties on third party websites

We may provide your personal information (including profile data) to third parties who may then use it in combination with personal information that they have collected from you to serve you with relevant advertising on third party websites.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

• Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes

• If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 2018. If you would like a copy of the information held on you please write to us.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible. We will promptly correct any information found to be incorrect.

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